This Privacy Policy describes how www.moonlightrainbowbooks.co.uk (the “Site”, “we” or “us”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

This privacy notice tells you what to expect us to do with your personal information.

• Contact details

• What information we collect, use, and why

• Lawful bases and data protection rights

• Where we get personal information from

• How long we keep information

• Who we share information with

• How to complain

Contact Details

Moonlightrainbow.books@gmail.com

What information we collect, use, and why

What kind of information we collect may include: 

• Names and contact details

• Addresses

• Telephone numbers

• Email addresses

• Payment details (including card or bank information for transfers and direct debits)

• Information relating to loyalty programmes

• And any feedback you give to us, including when you communicate with us via email or social media*

*Communication through Social Media

When using our website, Instagram or other social media sites, you are able to share information through these platforms. For example, when you ‘like’, ‘share’ or review our Services. When doing this your personal information may be visible to the providers of those social networks & their other users. 

Please remember it is your responsibility to set appropriate privacy settings on your social network accounts, so you are comfortable with how your information is used and shared on them

We collect this information and use it in order to:

• Provide our service to you including processing your orders & shipping of items; 

• Take payment from you or give you a refund; 

• Provide you with invoices and/or order confirmations;

• When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services/newsletter;

• Screen our orders for potential risk or fraud;

• Communicate with you such as helping answer your questions and solve any issues you have;

• Use for statistical analysis.

Disclosure for a business purpose: Information shared with our wholesalers Gardners (www.gardners.com ) in order to provide the above service.

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

• Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.

• Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.

• Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.

• Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.

• Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.

• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.

• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide services and goods are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are: when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services including newsletter 

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Where we get personal information from

Directly from you

How long we keep information

We will retain a record of your personal information. This is done in order to provide you with a high quality service. We will always retain your personal information in accordance with law and regulation and never retain your information for longer than is necessary.

Who we share information with

Others we share personal information with: Suppliers and service providers Moonlight Rainbow Books work with Book Wholesaler “Gardners” - www.gardners.com - their privacy policy can be found at www.littlegroup.com/group-policies/

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

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The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

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Last updated

10 October 2024